Privacy Policy

This privacy policy explains how Betya collects, uses, stores, and shares personal data when a player registers an account, makes transactions, or interacts with any part of the platform. It applies to all users accessing the casino Betya from Canada and internationally. Understanding what information is gathered and how it is handled helps players make informed decisions before signing up or submitting any documents.

What Information Betya Collects

Betya collects two broad categories of data: information provided directly by the player and information gathered automatically through platform use.

Directly submitted data includes:

• Email address and username collected at registration
• Full name, date of birth, and residential address gathered during KYC verification
• Government-issued photo identification and proof of address submitted before a first withdrawal
• Payment method details, including card numbers or crypto wallet addresses, used during deposits or withdrawals
• Source-of-funds documentation requested for larger or unusual transaction volumes
• Communications sent through live chat or to support@betya.com

Automatically collected data includes device type, browser version, IP address, session duration, page navigation patterns, and transaction metadata. This information is logged each time the platform is accessed, whether on a desktop browser or a mobile device.

Why This Data Is Collected

Betya processes personal data for several specific purposes, each tied to the lawful operation of an online casino and sportsbook licensed in Curaçao.

The primary reasons include verifying account identity and age before a withdrawal is processed, complying with anti-money laundering obligations, operating the shared wallet that covers both the casino and the sportsbook, detecting fraud and suspicious account activity, and maintaining customer support records.

Secondary processing purposes include improving platform performance based on aggregated usage data, personalizing game recommendations, sending promotional communications where a player has opted in, and managing the VIP+ programme including XP tracking and Betya Bucks balances.

Data collected for compliance is not interchangeable with data used for marketing. A player can withdraw marketing consent without affecting the ability to use the account.

How Long Data Is Retained

Retention periods depend on the type of data and the reason it was collected. KYC documents and transaction records are typically held for a minimum of five years after an account is closed, in line with standard anti-money laundering requirements common across Curaçao-licensed operators. Account credentials and session logs are retained while the account remains active and for a defined period after closure. Marketing preferences are held until consent is withdrawn or the account is permanently closed.

Documents submitted for enhanced source-of-funds reviews may be retained for a longer period if a compliance concern was identified during the review.

Data Sharing and Third Parties

Betya does not sell personal data to third parties. Information is shared only where necessary to operate the platform, including with payment processors handling Interac transactions, Visa, Mastercard, and cryptocurrency networks, with game studios supplying the 5,400-plus title catalogue, and with identity verification and fraud prevention services used during KYC checks.

Data may also be disclosed to regulators or law enforcement where Betya is legally required to cooperate. Third-party sharing is governed by contractual data processing agreements that require those parties to handle data in a manner consistent with this policy.

Game providers such as Pragmatic Play, Evolution, and Playtech Live receive only the session and wagering data needed to operate their titles. These providers do not receive full identity documents.

Cookies and Tracking

The platform uses cookies and similar tracking technologies to maintain login sessions, remember language and currency preferences, and track affiliate referrals. Analytics tools record aggregated data about how pages are navigated and which features are used most frequently.

Players can manage cookie preferences through browser settings. Disabling certain cookies may affect session stability or the ability to access some features, such as the live betting interface or the Betya Bucks Store.

Player Rights

Players whose data is processed by Betya hold several standard rights under broadly applicable data protection principles:

• The right to request a copy of the personal data held on file
• The right to correct inaccurate or outdated information
• The right to request deletion of data that is no longer necessary, subject to retention obligations
• The right to restrict or object to certain types of processing, including direct marketing
• The right to withdraw consent for marketing communications at any time

Requests related to personal data can be submitted to support@betya.com. The support team operates 24 hours a day and will acknowledge requests within a reasonable timeframe. Identity verification may be required before a data request is fulfilled to confirm the request is coming from the account holder.

Security Measures

Betya uses encrypted web connections across the platform to protect data in transit. Account access is protected by password controls, and KYC documents submitted through the account area are handled through secure upload channels. Financial transactions processed via Interac, card rails, and the 26 cryptocurrency asset and network entries listed in the cashier are each subject to the security standards of the respective payment provider.

For broader information on how Betya approaches player safety and fair play, the Betya responsible gambling page covers account protection tools, self-exclusion options, and deposit limit controls available to Canadian users.

Canadian Players and Provincial Context

Betya accepts CAD accounts and supports Canadian registration. The platform is operated by Gemmy LTD under a Curaçao licence and is not regulated by the Alcohol and Gaming Commission of Ontario or listed in the iGaming Ontario directory. As an offshore operator, data handling practices are governed by the operator’s internal policies and the licence conditions of the Curaçao jurisdiction rather than by Canadian provincial data protection statutes.

Players located in Ontario, Québec, Manitoba, or any other province should be aware that the privacy protections applicable to provincially regulated platforms, such as those operated by Loto-Québec or PlayNow, may differ from those offered by offshore operators. Canadian gambling tax obligations and personal data rights under federal or provincial law remain the individual player’s responsibility regardless of where the platform is licensed.

Updates to This Policy

Betya may update this privacy policy to reflect changes in platform features, payment methods, or compliance requirements. When material changes are made, the updated version is published on the platform. Continued use of the account after an update constitutes acceptance of the revised terms. Players are encouraged to review this page periodically, particularly before submitting new KYC documents or changing payment methods.